Privacy Policy

Privacy Policy

This Privacy Policy explains how I-Sense Float Tanks ("we", "us", "our") collects, uses, and protects your personal data when you use our website, products, software, and services. We are committed to protecting your privacy and handling your data in accordance with the UK GDPR and Data Protection Act 2018.

1. Who We Are
I-Sense Float Tanks is operated by Sunscape Innovations Ltd, Unit 14 Flowers Industrial Estate, Latimer Road, Luton, LU1 3XA, United Kingdom. You can contact us at sales@isensefloat.com or by phone on 01582 292945.

2. The Data We Collect
We may collect and process the following types of personal data: identity and contact data such as your name, email address, phone number, and business details; account and device data including login details, device IDs, and usage logs when using our Cloud Control system or applications; technical data such as IP address, browser type, and device information; transaction data including purchase history and payment information (processed securely by third-party providers); and support data including communications, service logs, and maintenance records.

3. How We Use Your Data
We use your data to process orders, deliver products, provide installation and support, operate Cloud Control and remote diagnostics, manage accounts and connected devices, improve our services, send service updates, and comply with legal obligations. We rely on lawful bases including contract performance, legitimate interests, legal obligations, and consent where required.

4. Cloud Control and Remote Access
Our systems may collect and process operational data from your float tanks to provide remote diagnostics, deliver updates, and monitor system performance. This functionality is part of our Cloud Control service and is necessary for product support and operation.

5. Mobile App Data
If you use our mobile applications, we may collect personal and device-related data necessary for functionality. Data is transmitted securely and is not shared with third parties for marketing purposes. You may request deletion of your data at any time.

6. Sharing Your Data
We do not sell your personal data. We may share your data with payment processors, delivery providers, service engineers, contractors, and IT or cloud hosting providers where necessary to deliver our services. All third parties are required to protect your data.

7. International Transfers
As we operate internationally, your data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

8. Data Retention
We retain personal data only as long as necessary. Customer and transaction data may be retained for up to six years to meet legal requirements. Service and maintenance records may be retained for warranty and operational purposes. Account data is retained until deletion is requested.

9. Your Rights
You have the right to access, correct, or delete your personal data, restrict or object to processing, and request data portability. To exercise your rights, contact us at support@mail.isensefloat.com.

10. Cookies
We use cookies to improve website functionality, analyse traffic, and enhance user experience. You can control cookie settings through your browser.

11. Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and restricted access controls.

12. Marketing
We may send marketing communications if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us.

13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page.

15. Contact Us
If you have any questions about this policy or your personal data, please contact us at contact@isensefloat.com