FAQ
Technical
What is the electrical supply?
The I-Sense Solo is available in two variants: 13-amp and 32-amp model. The 32-amp version operates with a maximum current draw of 25 amps and requires a 32-amp commando socket or isolator switch for connecting the control unit to your electrical supply.
The 13-amp version, equipped with a 2 kW heater, features a standard British/European plug.
The primary distinction between these two models lies in their heating capabilities. The 4 kW model excels at heating from ambient temperature more rapidly, while the 2 kW plug-and-play version is generally suitable for most users. Typically, float tanks are designed to remain continuously powered, similar to a hot tub. If you desire a quicker heat-up time, want more flexibility to turn off heating at times and have the capacity to accommodate a 32-amp electrical feed, the 4 kW model is the superior choice.
Example of Heating Times: If auto heat mode is turned off and the water temperature drops to an ambient level of 20°C, the 2 kW model will take approximately 3 hours to heat the water to 35.5°C. In comparison, the 4 kW model will only take about 1.5 hours to reach the same temperature.
Is an internet connection required?
Yes, an internet connection is required to control the floatation tank from a computer/mobile device and run at it's maximum functionality.
If you do not have a broadband connection at the premises, we can supply a 4g router with data sim.
The floatation tank can still be controlled on a 'local' network without internet but we do not suggest this method as the float tank will only have control from devices within the premises and also lose remote support/updates.
How does the heating and cleaning work?
Filtering and heating the salt solution is done inbetween float sessions. Filtering is initiated from your cloud-based control interface manually or automatically. This process ensures that the pod has filtered the solution through the UV cleaner and filter unit several times to help remove any dirty particles in the water. During the float session, no pumps or heaters are running to allow for silence within the tank.
What is the tank made of?
The shell of the pod is crafted from high-quality fiberglass reinforced with acrylic, featuring a glossy finish that is simple to maintain.
In contrast, most float tanks on the market are constructed from fiberglass with a gelcoat surface, which presents several drawbacks.
Gelcoat tanks are prone to issues such as blistering and discoloration due to the gelcoat being a thin layer applied over the fiberglass. For example, a five-year-old gelcoat float tank typically exhibits permanent yellowing.
However, acrylic-reinforced fiberglass tanks avoid these problems thanks to their non-porous surface, which helps maintain the original color throughout the tank's lifetime, provided that cleaning recommendations are followed.
There is abundant information available online about the superiority of acrylic over gelcoat fiberglass in bathtub applications, which can provide further insights into why our acrylic tanks are a superior choice.
Additionally, the entire tank shell is insulated with thermal foil to minimise heat loss.
What are the dimensions?
The I-Sense Solo measures 2.4m L x 1.35m W x 1.2m H and has a 500L capacity.
The internal space is specifically designed for even the largest of athletes in mind.
How much Epsom Salt is required?
Appoximately 300kg of Epsom Salt is required for optimal buoyancy. Adding an additional 25kg of Epsom Salt is required every 2-3 months.
Pricing and Payments
How much does the I-Sense Solo cost?
The current price of the Solo V4 tank can be found on the product page. For customers outside of United Kingdom there will no VAT. Optional extras such as the leak sensor are an additional cost.
How much does it cost for delivery?
Delivery and installation is free of cost within 100 miles of Luton, UK. Please ask about delivery costs to other regions and international.
What is included with the float tank?
Every float tank includes a starter kit to help you get setup. The starter kit includes Hydrogen peroxide, H202 test strips, Halo pillow, PH up and down, Ear plugs, Spare filter bags, Hydrometer and some other essential accessories.
Please note that Epsom Salt is not included with the float tank. We can supply the Epsom Salt with the float tank or you can source it yourself.
Is there a discount for multiple tanks?
Yes, we offer discount on multiple float tanks. Ask our sales team for more information.
Is there a cost for the Cloud Control service?
The I-Sense Solo can be controlled and accessed through the cloud from any device, with a server communicating with each float tank. This server enables us to provide remote diagnostics and deploy software updates, including new features.
Each float tank includes 12 months of free access to Cloud Control. After 12 months, there is an annual subscription cost of £249 + VAT, which is invoiced at the beginning of each year.
Do you offer finance?
We can offer leasing and other finance options through our finance partners. Please get in touch with our sales team for more information.
What payment methods are accepted?
We accept bank transfer (BACS) in GBP.
Delivery & Installation
Will it fit through a doorframe?
Yes. The tank seperates into two parts, allowing the each section to be turned on it’s side and moved through a standard size door.
How long does it take to install?
We recommend keeping half a day free for delivery and install to be completed. We will also train you on how to use all features on the float tank and general maintenance.
What is the lead-time?
All float systems are built in our UK factory, and subject to current production schedules the typical lead-time is 4-8 weeks.
Where do you ship to?
Our float tanks can be shipped to most countries around the world. All tanks are shipped from our UK factory. Please contact us for more information.
Warranty and Aftercare
What warranty does it come with?
All of our tanks come with full warranty: 2 years on heater, pump and UV, 2 years on the tank structure and surface. 1 year on other components.
Detailed information about the warranty can be requested by email.
All warranties apply to the original purchaser only, at the original address that the float tank was delivered to, and is non-transferable.
Does the float tank need to be serviced?
Floatation tanks must be serviced atleast once a year to ensure smooth operation and maintain warranty. An annual service starts at £349 + VAT. Travel expenses are not included.
How do I get spare parts?
Almost all spare parts are kept in stock in our UK factory and can be usually dispatched within 24 hours.
How do I maintain my float tank?
Our customers are provided access to the I-Sense Support Hub where you can find articles on maintenance, cleaning and all features of the float tank.
How do I contact support?
Our engineers are available on phone and the live chat accessible from your float control centre.